HelpDesk Viewer

IDrive Software – Shareware – iOS

HelpDesk by RemotePC offers a seamless solution for addressing technical issues on customers' mobile devices or computers, regardless of location and time. This platform facilitates efficient remote support, enhancing the service experience for both technicians and clients.

Features:

Connect to customers' devices directly from your iOS device, providing flexibility and convenience in support management.
Engage in real-time chat with customers during sessions to enhance clarity and understanding of the issues at hand.
Consolidate customer queries, access logs, and pertinent information in one centralized location, promoting organized and efficient client requirement management.
Transfer files effortlessly between your mobile device and remote computers, facilitating timely resolution of technical problems.

Overview

HelpDesk Viewer is a Shareware software in the category Miscellaneous developed by IDrive Software.

The latest version of HelpDesk Viewer is currently unknown. It was initially added to our database on 10/06/2020.

HelpDesk Viewer runs on the following operating systems: iOS.

HelpDesk Viewer has not been rated by our users yet.

FAQ

What is HelpDesk Viewer?

HelpDesk Viewer is a remote support tool that allows users to view and control customer desktops for troubleshooting and tech support.

What features does HelpDesk Viewer offer?

HelpDesk Viewer offers features such as remote desktop access, file transfer, session recording, chat functionality, and multi-platform support.

Is HelpDesk Viewer compatible with all operating systems?

Yes, HelpDesk Viewer is compatible with Windows, macOS, and Linux operating systems.

How do I install HelpDesk Viewer?

You can install HelpDesk Viewer by downloading it from the IDrive Software website and following the on-screen installation instructions.

Can I use HelpDesk Viewer without an internet connection?

No, HelpDesk Viewer requires an internet connection to facilitate remote access and support.

Is there a free trial available for HelpDesk Viewer?

Yes, IDrive Software typically offers a free trial of HelpDesk Viewer for new users.

What kind of support is available for HelpDesk Viewer users?

IDrive Software provides online documentation, email support, and live chat for users needing assistance with HelpDesk Viewer.

Can multiple technicians access the same session in HelpDesk Viewer?

Yes, multiple technicians can join a session in HelpDesk Viewer for collaborative troubleshooting.

Is my data secure while using HelpDesk Viewer?

Yes, HelpDesk Viewer uses encryption protocols to ensure that all data transmitted during remote sessions is secure.

What are the system requirements for running HelpDesk Viewer?

The system requirements may vary, but generally you need a modern processor, at least 4GB of RAM, and sufficient internet bandwidth to run HelpDesk Viewer efficiently.

Latest Updates

02/21/2025	Easy_Miner 0.98
02/21/2025	12 úkolů pro Herkula - Býk z Kréty 2
02/21/2025	КОМПАС-3D (x64) 21.0.0.1158
02/21/2025	ZenAnywhere 4.5.28
02/21/2025	SecuGen WBFc Driver 2.6.2

Latest Version

Secure and free downloads checked by UpdateStar

Buy now
App Store

Stay up-to-date
with UpdateStar freeware.

Latest News

02/19/2025	Thunderbird 135.0.1 and 128.7.1 ESR updates available
02/16/2025	WinZip 29.0 update fixes vulnerability
02/13/2025	Microsoft February 2025 Patch Day
02/12/2025	Adobe February 2025 Patch Day
02/09/2025	Paint.NET 5.1.3 released

Latest Reviews

	Contract Management Software Streamline Your Contracts with Micronet's Contract Management Software
	Comm Operator PPC Efficient Communication Management Made Easy with Comm Operator PPC
	CXB DVD To iPod Converter Transform Your DVD Collection for iPod with CXB DVD To iPod Converter
	Vocabulary Booster E-book, Vol. II Enhance Your Lexicon with Vocabulary Booster E-book, Vol. II
	Video and Music to iPhone Converter Streamline Your Media Transfers with Iosof's Converter
	PC Backup Utilities Professional Edition Reliable Backup Solution with Advanced Features